Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at idsgallery1@gmail.com. Please note that returns will need to be sent to the Given address via Mail

You can always contact us for any return questions at idsgallery1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Due to the fragile nature of our Standing Mirrors, returns may not be accepted in cases where the product has been damaged after delivery due to improper handling, installation, or use.

Each mirror is carefully inspected and securely packaged before dispatch. If your mirror arrives damaged, cracked, broken, or defective, please contact us within 24 hours of delivery with clear photos/videos of the package and product so we can review the issue and assist you accordingly.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at idsgallery1@gmail.com.